## Services

- [**Preventive care**](/content/en/leistungen/vorsorge/index.html)
- [**Urgent care**](/content/en/leistungen/notfallversorgung/index.html)
- [**Dentals**](/content/en/leistungen/zahnheilkunde/index.html)
- [**Surgery**](/content/en/leistungen/chirurgie/index.html)
- [**Spay & Neuter**](/content/en/leistungen/kastration/index.html)
- [**Special exams**](/content/en/leistungen/spezielle-untersuchungen/index.html)
- [**X-rays, ultrasound, etc.**](/content/en/leistungen/rontgen-ultraschall-co/index.html)

## Get to know the Vet-Team

**Dr.Carolin Olbertz**  
Medical Director (on maternity leave)  
Specialist Small Animals  
Care Team

**Focus Areas**  
- Internal Medicine  
- Dermatology  
- Cardiology  
- Ultrasound

**Vita**  
- since 2025 with filu  
- Previously worked as a veterinarian in a practice for 9 years, as well as deputy practice manager  
- since 2023 Specialist Small Animals  
- 2018 Ph.D.  
- 2016 Licensed to practice veterinary medicine

**Dr.Doris Porombka**  
Veterinarian  
Care Team

**Focus Areas**  
- Emergency Medicine  
- Dermatology  
- Ultrasound  
- Internal Medicine

**Vita**  
- since 2024 with filu  
- Prior to that, she spent several years conducting medical research and working as a veterinarian in a veterinary practice  
- 2007 Ph.D.  
- 2003 License to practice veterinary medicine

**Marian Tsenov**  
Veterinarian  
Dermatology (GPCert Derm)  
Care Team

**Focus Areas**  
- Ophthalmology  
- Surgery  
- Dermatology  
- Internal Medicine

**Vita**  
- since 2025 with filu  
- Prior to that, 13 years as a veterinarian in clinical and practice settings  
- 2012 Licensed to practice veterinary medicine

**Ann-Sophie Möhrke**  
Veterinarian  
Care Team

**Focus Areas**  
- Dental  
- Emergency Medicine  
- Internal Medicine

**Vita**  
- since 2025 with filu  
- Prior to that, she worked as a veterinarian in a veterinary clinic for three years  
- 2022 Licensed to practice veterinary medicine

## Trusted by families, loved by pets

### Testimonials

1. "Went here with my cat for several issues, so far the best Veterinary in Dusseldorf, would recommend 10/10."  
   - **EDUARD M.**

2. "We booked an emergency appointment on Friday afternoon and got a very good treatment, got squeezed into their busy schedule and luckily the bill wasn't as high as it usually is in such cases. Really great."  
   - **NIKKI Y.**

3. "I am completely satisfied with this veterinary practice! The care is always professional and warm. I particularly appreciate the uncomplicated scheduling of appointments, so that you can get help quickly even with acute concerns."  
   - **MANFRED V.**

4. "I was rushed in with my dog for a small emergency appointment at 7:30 p.m. The staff on the phone in the practice and the attending veterinarian were really very friendly."  
   - **SASKIA L.**

## What we offer

### Quick accessibility

You can easily reach us on foot, by car or public transport. We are centrally located near the Marienhospital bus and tram stop or the Nordstraße subway stop.

### Convenient parking

As there is limited public parking directly in front of the practice, the parking garage in Dietrich-Karree (Nettelbeckstraße 8) is a reliable alternative. It is located approximately 300 m away, which is about a 4-minute walk.

### Separate waiting areas

Special waiting areas for cats and dogs ensure a stress-free environment for your four-legged friends.

### Exclusive treatment room for cats

One of our five treatment rooms is exclusively reserved for cats, free from unusual scents and equipped with everything your cat needs to relax.

### Free refreshments

A Nespresso coffee break for you and treats for your furry friend!

### Card payments only

We only accept card payments - safe and easy for you and us.

## Do you have Questions

### FAQs

1. **Are there dedicated parking spaces or where can I find parking near filu Dusseldorf Pempelfort?**  
   There is underground parking available in our building complex that you can use.

2. **How can I reach filu Dusseldorf Pempelfort by public transportation?**  
   The Marienhospital stop is nearby. You can also reach us via Nordstraße station on the U78 and U79, just a few minutes’ walk away.

3. **Does filu Dusseldorf Pempelfort offer special services, such as surgery, emergency care, dental treatments?**  
   Yes, we offer emergency care, surgeries, and dental treatments. Additionally, we provide acupuncture.

4. **How can I book an appointment at filu Dusseldorf Pempelfort?**  
   You can easily book an appointment online [here](https://my.filu.vet/book/select-service), or simply call us on 0049 211 41873373.

5. **What languages do you speak at filu Dusseldorf Pempelfort?**  
   The team at Pempelfort speaks German, English, Bulgarian, and Chinese.

6. **What are the costs of treatment (e.g., neutering, surgery, examination)?**  
   Our prices are based on the "Gebührenordnung für Tierärzte" (GOT, Fee Schedule for Veterinarians).

7. **Can I come without an appointment? Are there appointments for spontaneous visits?**  
   You can visit us without an appointment; however, please be aware that this may involve waiting times.

8. **Can I book an appointment for multiple animals at the same time?**  
   Yes! Please indicate in the appointment comments if you are bringing a second pet.

9. **How can I pay?**  
   Payment is only possible by card – simple, secure and convenient.

10. **Do you offer installment payments?**  
   Installment payments are available upon consultation with your respective doctor.

11. **Do you bill directly with insurance?**  
   No. After your visit, you will receive an invoice via email.

12. **Do you offer house calls?**  
   No, we do not offer a mobile service.

13. **How is a surgery performed at your facility?**  
   Before the surgery, we conduct a general examination of your pet.

14. **Is there an app and what can I do with it?**  
   We now have our own filu app! You can book appointments, view findings and manage the most important information about your pet.