filu – Your veterinarian in Hamburg Hoheluft

Services

Get to know the Vet-Team

Christina Maas
Head Veterinarian
Care Team

Focus Areas

Vita

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Gianna Rescheleit
Veterinarian
Care Team

Focus Areas

Vita

Teresa Anderson
Veterinarian
Care Team

Focus Areas

Vita

Maria Camila Cruz-Velez
Veterinarian
Care Team

Focus Areas

Vita

Trusted by families, loved by pets

We had to use the emergency service from this practice today, and what can I say. It's just great!!! Not only that we received a great welcome and reception. No, they really put a lot of effort into us and our dog. It was truly a really great experience with you (for humans and dogs). We will come more often now, maybe not on emergency duty ;) but definitely at normal times. You can only be recommended! From start to finish, a 10 out of 10. Thank you!!!

BS
Benjamin S.

The practice is excellently equipped and offers everything you need to provide the best care for your beloved pets. The waiting times are short and the organization is top notch. The team is extremely friendly and competent and ensures that both the animals and the owners feel comfortable. What's particularly worth mentioning is how friendly the team is and how much time they spent with my crazy cat. If you are looking for a sensitive and professional veterinary practice, you have come to the right place!

JK
Janina K.

A super relaxed atmosphere, excellent value for money, and extremely competent treatment and advice. I wanted to have my German Shepherd mix's teeth cleaned and the discoloration removed. I was told that this wasn't necessary and that simple brushing would suffice. The second visit was for the standard annual vaccination. Once again, everything went perfectly. I'll definitely be back.

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Alex S.

Starting with the easy parking facilities, you can look forward to very friendly and competent staff, as well as very clean and modern facilities. The long journey was worth it. humans and pets really feel at home here.

MR
Marie R.

Very nice place, highly professional doctors who keen to help but not to take more money from you. I urgently needed help for my cat. They gave me appointment in couple of hours in the same day. Doctor Rotem Freilich was very professional and kind. Instead of offering each and every test he made only necessary things and set up therapy plan. It helped in the same day and my cat started to recover very fast. It was on Saturday but the price was very conservative compared to what it could be on weekends. Thank you! Highly recommend!

AK
Anton Karpov

Our Locations in Hamburg

What we offer

Quick accessibility

You can easily reach us on foot, by car, or by public transportation. We are centrally located near the express bus stop Eppendorfer Weg (East) and the Gärtnerstraße bus stop.

Convenient parking

Public parking spaces are available directly in front of the practice.

Separate waiting areas

Special waiting areas for cats and dogs ensure a stress-free environment for your four-legged friends.

Exclusive treatment room for cats

One of our five treatment rooms is reserved exclusively for cats, free from unfamiliar smells and equipped with everything your cat needs to relax.

Free refreshments

A Nespresso coffee break for you and treats for your furry friend!

Card payments only

We only accept card payments – safe and easy for you and us.

Do you have Questions

What languages do you speak at filu Hamburg Hoheluft?

The team in Hoheluft speaks German, English and Spanish.

How can I book an appointment at filu Hamburg Hoheluft?

You can easily book an appointment online here, or simply call us.

How can I reach filu Hamburg Hoheluft by public transportation?

The fastest way to reach us is via the bus station Eppendorfer Weg (Ost) or via the U-Bahn station Hoheluftbrücke.

Are there dedicated parking spaces or where can I find parking near filu Hamburg Hoheluft?

Public parking spaces are available right outside the door on Hoheluftchaussee, and there are even more parking spaces across the street.

Does filu Hamburg Hoheluft offer special services, such as surgery, emergency care, dental treatments?

Yes, we offer emergency care, surgeries, and dental treatments. Additionally, we provide physiotherapy.

How is a surgery performed at your facility?

Before the surgery, we conduct a general examination of your pet to check its health status as well as its suitability for anesthesia and surgery. You will then have a detailed discussion with one of our veterinarians who will explain the procedure of the operation to you precisely. We use gentle anesthesia and continuously monitor your pet during anesthesia by a veterinary medical assistant and with monitors according to clinic standards.

What are the costs of treatment (e.g., neutering, surgery, examination)?

Our prices are based on the "Gebührenordnung für Tierärzte" (GOT, Fee Schedule for Veterinarians). Please note that the final cost depends on factors such as the type of procedure, the size, age, and overall health of your pet. This means the complexity of the treatment and required medication may vary.

Can I come without an appointment? Are there appointments for spontaneous visits?

You can visit us without an appointment; however, please be aware that this may involve waiting times. We recommend calling in advance if possible. If that’s not feasible, we will do our best to accommodate you.

Can I book an appointment for multiple animals at the same time?

Yes! Please indicate in the appointment comments if you are bringing a second pet, and we will extend the appointment accordingly. Alternatively, you can book two consecutive appointments, which we can then combine.

How can I pay?

Payment is only possible by card – simple, secure and convenient.

Do you offer installment payments?

Installment payments are available upon consultation with your respective doctor. The invoice can be settled in 2 to 4 monthly installments (unfortunately, more installments are not possible). Additionally, a minimum amount of 400 euros is required, and you must hold a debit card. Please speak with us directly on-site, and we will clarify all further details together.

Do you bill directly with insurance?

No. After your visit, you will receive an invoice via email. You must forward this invoice to your insurance company to receive reimbursement.

Do you offer house calls?

No, we do not offer a mobile service. However, you will soon be able to address many concerns comfortably from home via our chat and video consultation service. Our veterinarians are available for further treatments in our practices.

Is there an app and what can I do with it?

We now have our own filu app! In the app you can, for example, book appointments, view findings and manage the most important information about your pet. Alternatively, you can still use my.filu in the browser on your cell phone or computer - just visit my.filu.vet/dashboard.